REFUND POLICY OF UNIVERSIA.AO
1. INTRODUCTION Universia.ao values transparency and user satisfaction. This Refund Policy outlines the conditions under which refunds may be requested and processed on the platform.
2. ELIGIBILITY FOR REFUND Refunds may be requested in the following cases:
Unauthorized or duplicate charges.
Technical issues preventing access to paid services.
Subscription cancellations within the allowed period.
3. REQUEST DEADLINES
Users must request a refund within 7 days of the transaction.
After this period, requests will be evaluated on a case-by-case basis.
4. REFUND REQUEST PROCESS To request a refund, users must:
Contact support@universia.ao with the following details:
Full name and registered email address.
Proof of transaction.
Detailed reason for the refund request.
The Universia.ao team will review the request and respond within 5 business days.
5. REFUND METHODS
Refunds will be processed using the same payment method as the original purchase.
The timeframe for receiving the refund may vary depending on the financial institution.
6. EXCEPTIONS Refunds will not be granted in the following cases:
Partial or full use of the service before the request.
Dissatisfaction without a valid justification.
Violation of Universia.ao’s Terms of Use.
7. POLICY CHANGES Universia.ao reserves the right to modify this policy at any time. Significant changes will be communicated to users.
8. CONTACT For inquiries or requests, please contact support@universia.ao.
By using Universia.ao, you agree to the terms of this Refund Policy.
